Orders & Terms of Business

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How to Order Books

Payment, Postage & Shipping Arrangements

 

 

 

 

Orders can be made by Phone, E-Mail, or Letter. 

  • Telephone: 0044 1225 463552
  • Skype: You should be able to phone us for free on Skype, during our normal office hours:
  • 9am to 6 pm. GMT/BST. Our Skype name is: pagodatreepress
  • Payment for all orders is normally by Paypal , Sterling cheque, or B.A.C.S. (direct bank transfer).
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  • Important note: we now no longer accept payment by credit/debit cards.
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  • All book prices are in Pounds Sterling; and Payments will be debited in Sterling.
  • Alternative Payment Options. If for any reason, you are unable or unwilling to pay by Paypal, or bank transfer, then we can accept payment by sterling cheque, against a pro-forma invoice. The goods will be dispatched only after the cheque has been fully cleared.
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  • To order by post: please address your order to:
  • Pagoda Tree Press, 4 Malvern Buildings, Fairfield Park, Bath BA1 6JX, England; specifying the titles required, the shipping address, and enclosing a Sterling cheque (to include postage charges), made payable to: 'H. Rayner'. Orders will normally be dispatched within 1 working day of the cheque being fully cleared.
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We will require the following information in order to process Paypal orders:

A valid email address, linked to your Paypal account. We will then send you a Paypal invoice directly

Full Contact Information: full name and shipping address; telephone and /or fax number.

  • We are also happy to answer any further queries you may have about our publications.
  • You can call directly by phone or fax, on the following UK number: 0044 1225 463552. 
 
  • Please Note: We are a small home-based business,  so please only telephone or fax us between the hours of 09.00 and 18.00 hrs GMT; as we don’t like being woken up, even to take an order, at 3 am!!  If we are out of the office, then the answering machine is invariably on, and you can securely leave orders on that)
  • If you feel that these forms of payment are impracticable for you, then we can also accept payment by Sterling Cheque or Bank Draft, drawn on a UK bank; by direct bank transfer, or even by International Postal Order
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  • Important Note:
  • All cheques, postal orders and money transfers etc. must be made made payable to: H. Rayner  
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  • If you wish to pay by direct bank transfer; please advise us so, and we will send IBAN and NIC account numbers.

SHIPPING:

  •     Wherever possible, we normally ship orders within one working day of payment being received. This is not always possible, especially at weekends and during holiday periods; however, you will be notified of any potential delay in shipping, at the time of ordering.
  • Postage or shipping costs, (as specified for each title), & insurance, if required by a client; are extra and will be added to the Invoice at cost.
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  • Orders are normally shipped by Royal Mail postal services, unless shipping by a specific courier is requested. We normally use Fedex for such shipments.
  • Most books listed here have their current postage charges listed. If not, then a specific quote will be given for postage before the order is completed.  A large order of multiple books, mailed together, will normally attract a somewhat reduced postage rate; and any such savings will automatically will be deducted from the shipping costs. If you intend to pay for a large order by cheque or bank transfer; then please obtain a specific postage quote, before dispatching payment.
  •  All postage charges listed here, are correct as of April 2014, but are subject to change, in line with the regular annual increases in UK postage rates; (these are currently outrageously expensive, by international standards; and will in all probability,  increase once again, to the totally extortionate, in April 2015!)
  • Books will normally be sent by the most economical means possible, unless we are instructed to the contrary. 
  • IMPORTANT NOTE: WE NO LONGER SHIP BOOKS INTERNATIONALLY BY SURFACE MAIL, DUE TO THE INCREASINGLY POOR DELIVERY TIMES AND UNRELIABLE SERVICE OFFERED BY ROYAL MAIL  POSTAL SERVICES.
  • BOOKS ARE NOW ONLY SHIPPED BY AIRMAIL POST OR BY COURIER.

FURTHER IMPORTANT NOTE:

Please do not order anything, unless you fully intend to complete your purchase!

Sadly, we receive rather too many orders from people, indulging themselves in vicarious retail therapy, who have no serious intention of actually buying anything, but order books and then, for whatever reason, upon actually receiving a pro-forma invoice, then fail, to either cancel, or pay for their order!

Therefore, please note that any material ordered: Books, Maps or Prints, will be reserved for a maximimum of seven days after the issuance of a Pro-forma Invoice. If payment has not been received by the end of this period, the order will be automatically cancelled, and the goods returned to stock.

If, for whatsoever reason, you decide not to proceed with your order, after receiving a pro-forma invoice; then, as you are fully entitled to, by all means, please contact us to cancel the order, forthwith, and without prejudice. A reminder will be sent after 5 days, but if no payment, or further response at all, is received, clients will be blacklisted from doing any business with us in the future.

Any customers who may have difficulties arranging immediate payment, (such as organising bank transfers or credit card payments from the Indian sub-continent etc.) should advise us of this as soon as possible, and special arrangements can usually be made.

No order will be shipped until payment has been received in full.

EBAY Sales

We do now also offer some of our titles (though not all of them), for sale on Ebay; solely on a 'buy it now' basis. This should make it easer for some customers to place orders instantly and to pay via Paypal.

 

Precis of Terms & Conditions of Business.

  • For a comprehensive information on of all our business policies, and terms and conditions of business; please read the Terms of Business page at the bottom of this page.
  • Refunds & Returns Policy: All Books are comprehensively described ; however should any book, be considered to have been wrongly described, or in any way faulty or defective, it may be returned within seven days of receipt, at our expense, and a replacement copy will be sent, or a full refund of the purchase price and shipping costs, will be made. After a period of seven days from the date of actual delivery of any item, no further claims for refunds will be accepted.
  • Note: If an item is returned to us solely because it is unwanted, but is not defective, then the purchase price and the original shipping costs will be refunded, but not the shipping costs of returning the item to us.
  • Client Privacy: All additional contact information, such as addresses & telephone numbers, and credit card details, requested by Pagoda Tree Press, is used by us solely for billing purposes and to fulfill customer's orders.  (If we should have trouble processing a credit card order, then this contact information may be needed to get in touch with the user). Under no circumstances are any such client details passed on to any other person or organisation; for whatever purpose, without the client’s express permission beforehand. For a comprehensive explanation of our privacy policy, consult the Terms of Business page of the site.

 

Trade Sales, Discounts & Minimum Quantities:

  • Pagoda Tree Press sells it own published titles primarily by direct retail mail order.
  • We can offer the standard trade discounts (on Pagoda Tree Press Publications only), to bonafidé book shops and distributors only, subject strictly to a minimum order of 5 copies of any one title. 
  • Orders below this quantity are sold at the full recommended retail price.  We do not, under any circumstances, offer credit terms of any sort, to book shops or other businesses that do not already have a well established credit and purchasing record with us.
  • Books or any other products, from other publishers or distributors, that are imported, retailed or distributed by us, are not subject to any further trade discounts whatsoever.
  • We are prepared to consider any offers to distribute or retail, bulk quantities of our publications. Please feel free to contact Hugh Rayner at Pagoda Tree Press, to discuss any such potential arrangements.

 

TERMS AND CONDITIONS: (All the Small Print; Please read carefully!)

Pagoda Tree Press and its affiliates (specifically including CBC Publishing & Acacia Tree Press, and potentially including any other company with which we may enter into a business relationship to market their products) provide all goods and services subject to the following conditions. If you purchase any items from Pagoda Tree Press, you accept these conditions. In addition, when you use any current or future Pagoda Tree Press service, whether or not included in the Pagoda Tree Press Web site, you also will be subject to the guidelines and conditions applicable to such service or business. These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. These Terms and Conditions do not affect your statutory rights as a consumer. The consumers statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended)

The Pagoda Tree Press head office address is 4 Malvern Buildings, Fairfield Park, Bath BA1 6JX, England. Tel/Fax: 0044 1225 463552 For any queries on books or other products supplied by Pagoda Tree Press, please contact Hugh Rayner on Tel: 0044 (0)1460 30795, or by using the contact page on this web site.

Terms. Whilst every effort has been made to ensure accuracy of information on this web site, the publisher reserves the right to change any specification without notice. As such, all photographs, drawings or other illustrations of books, maps or prints serve as a guide only, and may not necessarily represent the product on offer. Customers must ensure that goods are suitable for the purpose intended. All books, maps, prints or any other products are offered strictly subject to availability.

Descriptions of Books and other products. Pagoda Tree Press attempts always to be as accurate as possible in describing products; however, photographs, drawings, diagrams and descriptions of books, maps and prints or any other goods or products are for guide purposes only. Any sizes, capacities and dimensions quoted are approximate and also for guidance purposes only.

Trade Discounts & Minimum Quantities: Pagoda Tree Press sells it own published titles primarily by direct retail mail order.

We can offer the standard trade discounts (on Pagoda Tree Press Publications only), to bona fide book shops and distributors only, subject strictly to a minimum order of 5 copies of any one title.  Orders below this quantity are sold at the full recommended retail price.  We do not, under any circumstances, offer credit terms of any sort, to book shops or other businesses that do not already have a well established credit and purchasing record with us. Books or any other products, from other publishers or distributors, that are imported, retailed or distributed by us, are not subject to any further trade discounts whatsoever. We are prepared to consider any offers to distribute or retail, bulk quantities of our publications. Please feel free to contact Hugh Rayner at Pagoda Tree Press, to discuss any such potential arrangements.

Payment for Goods & Services. All prices are normally quoted in British Pounds Sterling and are subject to fluctuation without notice. Payment is normally required in British Pounds Sterling. However prices agreed at time of purchase will not change in final billing.

Shipping & Postage. Shipping is normally through Royal Mail, (or by Fedex courier services for express or high value orders), and therefore in line with their current pricing structure. Pagoda Tree Press does not normally charge any additional packing or handling costs beyond the basic postage or courier charges; except in exceptional circumstances. The cost of postage or shipping is normally additional to the declared retail price, and is added to the final bill at actual cost. Orders for multiple copies of books will usually (though not always) attract a proportionally lower unit shipping cost than that quoted on the website for one individual copy. We actively endeavour to keep our postage and shipping charges to the minimum possible, and will normally ship by the most economical method practicable (usually UK 2nd class postage), unless specifically requested to the contrary at the time of ordering. We advise customers to contact us first about large order consignments (over 20kg in the UK, and over 2kg for countries outside the UK) Dispatch is normally between 1 - 2 normal working days after ordering, depending on the item being in stock. Delivery times, dependent upon the shipping method used,  will then vary from 1 - 2 days by UK 1st class post to 7 -14 days by international airmail.

Please note that Pagoda Tree Press no longer ships any orders by international surface mail, owing to the overly extended delivery times invariably incurred.  Once despatched, Pagoda Tree Press cannot be held responsible for any shipping or postage delays beyond our control.

Please note also that we absolutely reserve the right to refuse to ship international orders to certain countries where delivery cannot be guaranteed by the local postal services, due to natural disasters trade embargoes, or ongoing conflict. These countries currently include: Afghanistan, Mali, North Korea, the Democratic Republic of Congo, parts of Pakistan, Somalia, Sudan, Syria, but this list is by no means exhaustive and may be subject to amendment by us at any time.

Damaged, Defective Goods and Cancellation Rights. We supply publications and other goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. You should inspect the goods when you receive them for defects or damage. If you find damage or a defect, you must tell us within 7 days.

Unwanted Goods. In accordance with the new European Directive on distance selling, which has been incorporated into UK law by the Consumer Protection (Distance Selling Act) Regulations 2000, you as the consumer have the right to cancel your order with us within 7 days of receiving the goods. Day one to be the day after you receive the goods. You will have to pay the cost of returning the goods to us, all other monies will returned within 30 days date from cancellation, on the understanding that the goods are returned in the condition of which they are received. If we have not received our goods back within that time, the Regulations allow us to deduct what it would cost us to retrieve the goods from you the consumer. We will however not accept back goods that have been used, worn or damaged in any way by the customer. Books that have been supplied in shrink wrapping, must be returned in that condition, unless they are specifically being returned because of a printing fault, or other damage, that only became apparent after unwrapping.

Customer Support and Service. For any queries on products supplied by Pagoda Tree Press please contact Tel: 0044 1225 463552 or use the contact page provided on this site.

Complaint Handling Procedure. The Company endeavours to respond to complaints within 7 working days. We always try to handle complaints fairly and swiftly, keeping the customer fully informed about progress. Feedback on how we can improve our service is always welcome. In all cases please do not hesitate to contact us.

Copyright & Reproduction. Copyright of all Pagoda Tree Press publications remains with the company, or with such authors or illustrators as may be so designated in individual publications. Publications which may contain text or illustrations otherwise be out of copyright, but which which have been newly edited, re-designed and re-typeset are deemed to be under new copyright of Pagoda Tree Press. Any reproduction republication or dissemination of any Pagoda Tree Publication, by any printed, digital or other electronic media process, is strictly forbidden, without the full written permission of Pagoda Tree Press.

Electronic Communications. When you visit Pagoda Tree Press or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

License and Site Access. Pagoda Tree Press grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Pagoda Tree Press. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Pagoda Tree Press. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Pagoda Tree Press and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Pagoda Tree Press's name or trademarks without the express written consent of Pagoda Tree Press. Any unauthorised use terminates the permission or license granted by Pagoda Tree Press. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Pagoda Tree Press so long as the link does not portray Pagoda Tree Press, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Pagoda Tree Press, Acacia Tree Press or CBC logo, or other proprietary graphic or trademark as part of the link without express written permission.

Age Restrictions. Pagoda Tree Press does not sell products directly to children, but products may be purchased by adults, on their behalf, via credit card. If you are under 18, you may purchase products from Pagoda Tree Press only with involvement of a parent or guardian. Pagoda Tree Press reserves the right to refuse service, remove or edit content, or cancel orders at their sole discretion.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY.

This site is supplied by Pagoda Tree Press on an "as is" and "as available" basis. All the times we quote for delivering or collecting the goods are approximate. We will not be liable for any delays caused by circumstances beyond our reasonable control, e.g. acts of God, civil commotion, riots, flood, fire, and legislation. If you buy our publications or other products for use in a business, we will not be liable for any indirect loss, or any loss of business or profits, savings you expected to make, wages, fees or expenses caused by delayed delivery of the the goods or any defects in them. Our liability is restricted to replacement of defective material or refund of the purchase price. If any publications or other products or goods are defective, we will try to replace them or refund the purchase price as soon as reasonably possible after you have reported it and returned the said goods to us.

Applicable Law. By visiting Pagoda Tree Press, you agree that the laws of the United Kingdom of Great Britain & Northern Ireland, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Pagoda Tree Press.

Returns Policy. Returned books are only accepted from trade customers or bookshops, and then only where a returns policy has been specifically agreed to, in writing, in advance of supply by Pagoda Tree Press. All returned books, maps or prints must be in mint condition and suitable for re-sale. All returns and requests must be authorised in advance by Pagoda Tree Press. No out of print titles may be returned unless permission is sought from the publisher. Books may not be returned after three months from receipt by the customer. Faulty books must be returned complete, title page is not acceptable. Returns must be sent to Pagoda Tree Press within one month of written authorisation being received, otherwise they may not be accepted. All returns must have an authorised returns label and should be clearly addressed to Pagoda Tree Press, 4 Malvern Buildings, Fairfield Park, Bath BA1 6JX, England.

Privacy Policy.    To understand our practices please review our Privacy Policy statement, which also governs your visit to Pagoda Tree Press, which is committed to protecting your privacy and the overall integrity of the Internet. To that end, we are disclosing here any issues related to privacy in the collection by ourselves, of personally identifiable information from users of www.pagodatreepress.com This Policy has been developed to comply with the Data Protection Act 1998 and follows good practice guidelines from the Direct Marketing Association. It is updated, without notification, following advice published from time to time by the Information Commissioner. Please note however, that we are not responsible for the content or the privacy policies of Web sites to which www.pagodatreepress.com may link.All Customer details are kept in strict confidence and comply with the Data Protection Act 1998. Any questions or queries regarding the products must be asked prior to ordering.

The Summary. Information you provide to Pagoda Tree Press is not provided or sold to any third parties.  Information you provide on the website is used only for the purpose of tracking & processing your order, or replying to your enquiry.

Controllers of personal information.. Any personal information provided to or to be gathered is controlled solely by Pagoda Tree Press, 4 Malvern Buildings, Fairfield Park, Bath BA1 6JX, England.

Information we collect. We collect information via our billing & delivery pages and our enquiry forms. We require customers to provide us with a name, organisation name, billing address shipping address and email address. Your telephone number and a secondary delivery name & address may also be provided but this is not mandatory. We also record the details of your order and credit card details. We may also record details about your specified interests in our products or other books, maps or photographs, in order to be able to offer you suitably relevant material in the future. We issue occasional email catalogues or booklists, as well as notifications of new publications. Unless you specify to the contrary, we will normally include your email address on our database and send you very occasional (usually only 3 or 4 times per year) email notifications of such material. If you should no longer wish to receive email booklists or catalogues, please inform us and you will be immediately removed from our mailing list. Conversely, if you should change your email address and wish to remain on our mailing list; please make sure to inform us of your new email address.

What we do with any information collected. The information we collect allows us to process your order and send it to you. It also provides us with your contact details, should there be a problem with the order and we need to contact you. We may perform statistical analyses of enquiries submitted via the website. This information is solely for our own use, and is not disclosed to any third parties. We do not share the information we collect. Pagoda Tree Press does not sell, trade or rent your personal information to others. Pagoda Tree Press does not provide aggregate statistics about our customers, sales, traffic patterns and related site information to third-party vendors.

About ‘cookies’.A cookie is a small file created by a website and then stored on your computer. Most Web browsers automatically accept cookies, but you can control if and when you allow cookies to be stored on your machine, and can view or delete any cookies stored.  Please note: This website does not currently use cookies, however, we may do so in the future, as we develop this website. If we do so, notification will be given here. (Cookies stored on your computer create a temporary record of the products in your basket before you place your order. These cookies expire when you shut down your web browser at the end of the session.  If you would like to know more about cookies, or would like to disable cookies in your browser settings (i.e. refuse cookies) please visit www.aboutcookies.org ) We protect and store your information.As required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.Information is stored securely on our servers. Our servers are protected by a central firewall and back-up firewall which monitor activity and hostile attacks.

Other Web Sites: This web site also contains links to other sites recommended by us; however please be aware that we are not responsible for the privacy practices (if any) of such other sites. We recommend that our users to be aware when they leave this site and to read the privacy statements of each and every web site that collects personally identifiable information. The above client privacy statement applies solely to information collected by this web site.

Summary. We are committed to protecting your privacy. We use the information we collect on the site to enhance your overall customer experience of Pagoda Tree Press. We do not sell, trade or rent your personal information to others.

Your consent. By using our web site, you consent to the collection and use of this information by Pagoda Tree Press. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.